Return Policy

Last updated: September 2025

 

At BRAVE | A NICU Tribe, we want you to be completely happy with your purchase. Because our products are custom printed just for you through Printify’s print-on-demand service, please review our return guidelines carefully.

 

1. Returns and Exchanges

Since every item is made to order, we do not accept returns or exchanges for:

• Choosing the wrong size or color

• Simply changing your mind

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2. Damaged or Defective Items

If your product arrives damaged, defective, or does not match the description, please contact us within 30 days of delivery at nicuxbrave@gmail.com with:

• Your order number

• Photos or a video clearly showing the issue

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3. Refund Process

• Refunds for damaged or defective items will be processed as store credit or returned to your original payment method after verification.

• Refunds for lost orders or returned-to-sender packages will cover the product price only.

 

4. How to Contact Us

If you experience any issue with your order, email us as soon as possible at: nicuxbrave@gmail.com

 

We’re here to help and want to make sure your BRAVE experience is positive.